Nua Fertility Ireland Limited is committed to ensuring the proper processing and the safety of your personal information.
This policy sets out the basis on which personal information about you may be collected and used when you:
· use (whether to just browse or to make a purchase) the website, www.nuafertility.com, (the “Site”); or
· access our official Facebook, Instagram, Twitter, LinkedIn and YouTube accounts (“Social Media”); or
· purchase Nua Fertility items (“Items”) from the Site and/or from our partners’ (“Partners”) stores and websites (“Third Party Platforms”).
By using the Site or interacting with us on Social Media or purchasing Items from the Site or Third Party Platforms you are accepting and consenting to the terms of this policy.
Our office is located at Nua Fertility Ireland Limited, 3 Wentworth Place, Wicklow Town, Co. Wicklow, A67 KX38 , Ireland.
We reserve the right to amend these Terms from time to time. The Terms were most recently updated on 22 July 2020.
The Personal Information We May Collect
During your use of the Site, your interaction on the Social Media, when you purchase Items from the Site or Third Party Platforms or when you participate in any promotions on, or linked to, the Site or Third Party Platforms or on the Social Media we may collect and process the information about you.
1. Information you give us
a. We may ask for your name, telephone number, shipping address, email address and credit card and other payment details when you purchase Items from the Site or return Items to us. We will generate an order number which will be linked to your details when you place an order on the Site (“Order”).
b. You may also give us information about yourself when you fill in forms on the Site, or on Third Party Platforms or when you correspond with us on the Social Media for example when you register to subscribe to our newsletters and emails, when you enter into our prize draws, competitions and other promotions, when you complete forms to receive particular offers or when you participate in our Social Media activities or surveys. In such circumstances you may provide additional information about yourself such as your photograph and other images and identifying information, your interests and hobbies, details of your Social Media accounts, posts and preferences;
c. You may also give us information about yourself when you submit reviews, profiles, images, videos, instructions, comments, feedback, ideas, suggestions or other information or materials via the Site or the Social Media, whether relating to our Site, Third Party Platforms, products, promotions or other matters upon which you wish to comment (“Contributions”).
By submitting a video, written, or audio testimonial to our company, you agree to grant us the right to use this information for marketing and promotional activities. This includes, but is not limited to, use on our website, social media platforms, and other marketing materials. We take the privacy of our customers seriously and will only use your testimonial in a way that accurately represents your experience with our products or services. Your testimonial will be used to help others understand the benefits of our offerings and will not be shared or sold to any third parties.
d. You must ensure in all instances that the information you provide is personal to you and no one else (for example you must only provide an email address that is only accessible by you and not any other person. You should not use another person’s email address or a generic email address. You must also ensure that the information you provide is accurate and up to date. By providing information about yourself to us you warrant that the information you provide is personal to you and is accurate and up to date, and that you will keep us informed of any changes.
2. Information we collect about you
When you use the Site, Third Party Platforms or the Social Media we may automatically collect the following information:
a. Technical information, including the Internet protocol (IP) address used to connect your computer or mobile phone to the internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
b. Information about your visit, including without limitation to the number of visits, the full Uniform Resource Locators (URL) clickstream to, through and from the Site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number;
c. How many times you have been on the Site, and information about your order including the Items you have purchased and details you inputted when placing your order including your name, email address delivery address and telephone number (this will be linked to the email)
Further information on the technology we use to collect some of this information is available in our Terms and Conditions.
3. Information we receive from other sources.
a. We may receive the information set out above when you use the Third Party Platforms. We work closely with other third parties (including without limitation carriers who deliver Items to you, card protection and payment processing companies (including without limitation Stripe) that process your payments for Items, business partners (including without limitation third parties that provide promotions and prizes on the Site and/or on Social Media), warehouse and customer service operators and in technical, advertising market research and promotions management functions, analytics providers, search information providers and credit reference agencies, software service providers and we may receive information about you from them.
Use made of the information
1. Information you give to us. We will use this information:
a. To carry out our obligations arising from any contracts entered into between you and us for example to process your Order, to enter you into a prize draw, competition or other promotion (where requested) or to provide you with the information, products and services that you request from us. This may require disclosure to third parties for example card processing agencies, banks, shipping providers and carriers, fraud protection agencies and suppliers of gifts and prizes for our competitions, prize draws and other promotions;
b. To interact with you using the Social Media. Features such as the “like”, “retweet”, “repost” and “share” on the Social Media may allow us to enable integration and/or access to your accounts on the Social Media. Please note we do not control Twitter, Facebook, Instagram, Tumblr or Youtube (“Social Media Sites”), your profile/account on the Social Media Sites, we do not modify your account or your privacy settings on the Social Media Sites and we do not establish rules about how your personal information will be used when you use the Social Media Sites. You and the relevant provider of the Social Media Sites will be in control of those issues and not us. You are encouraged to read all policies and information on the applicable Social Media Sites to learn more about how they handle your information before using the Social Media Sites and any features on the Social Media Sites;
c. To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about and to notify you of our offers and promotions, by telephone, email, SMS and post. You can unsubscribe from our mailing list by writing to our Customer Care team CustomerCare@nuafertility.com
d. To allow our carefully selected third parties to provide you, with information about goods or services that may interest you;
e. To notify you about changes to the Site, your Order, our terms and conditions and our service;
f. To ensure that content on the Site is presented in the most effective manner for you and for your computer or other device.
2. Information we collect about you. We will use this information:
a. To administer and operate the Site and the Social Media and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
b. To process, fulfil and keep a record of Orders placed, and your purchases and returns;
c. To tailor our service to you and to ensure that we can process your Order in the most efficient manner for you, and to improve your overall experience on the Site;
d. To promote and advertise Nua Fertility Ireland Ltd its goods and services, and its promotional activity (see below for further details);
e. To improve the Site and Social Media to ensure that content is presented in the most effective manner for you and for your computer and other devices;
f. To allow you to participate in interactive features of our service, when you choose to do so;
g. To assist us in our efforts to keep the Site and the Social Media safe and secure;
h. To measure or understand the effectiveness of our advertising to you and others, and to deliver relevant advertising to you;
i. To make suggestions and recommendations to you and other users of the Site about goods or services that may interest you or them.
By interacting with us on the Social Media (including without limitation joining our official Nua Fertility group/page or following us on the Social Media, “liking”, “retweeting”, writing a comment in relation to a page on the Social Media) (“Interacting” or “Interaction” (as applicable) you are consenting to our interaction with you on the Social Media and the processing of your information accessed on the Social Media. The information about you that may be collected when you Interact with us on the Social Media may include without limitation your name, your user profile, your age, your preferences, choices and viewpoints with regards to the topic or subject matter of the relevant Social Media page, your photos and other images and your videos.
Your Interaction with us on the Social Media may also involve you submitting a photo or video of you (“Your Image”). By Interacting with us on the Social Media you consent to us using Your Image for the purposes described when Your Image was requested or as described on the relevant Social Media page.
Please let us know if at any time you wish us to stop interacting with you on the Social Media or using any of your information on the Social Media by contacting us at the details set out below.
By Interacting with us (whether on the Site, Social Media or otherwise) you consent and grant to Nua Fertility Ireland Limited a perpetual, worldwide, royalty-free license to use Your Image and Contributions for the purposes of promoting, advertising and endorsing Nua Fertility Ireland Limited’s goods and services, including without limitation for the purposes of your participation in any promotional activity for the same, and in any media including without limitation television, Social Media, on our Site, in print and outdoor advertising materials.
Where we store your personal information
The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers or business partners. Such staff may be engaged in, among other things, the fulfilment of your Order, the processing of your payment details and the provision of support and associated services. Our suppliers and business partners may also transfer, store, use and otherwise process your information outside the EEA for the purpose of fulfilling their obligations to you and to provide you with information, goods and services. By using the Site or Social Media and submitting your information during the purchase of Items or participation in competitions and other promotions, you agree to this transfer, storing or processing inside and outside the EEA as stated above. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this policy.
Security of personal information
Where you are asked for information in order to place an order or sign up to a newsletter, you must ensure that the details you provide to us are personal to you and not used by any third party (for example, you must not use a generic email address or an email address that is otherwise used by another person).
You must not in any circumstances use the Site or interact with us on Social Media, or place an order using another person’s details. By using the Site, interacting with us on Social Media and ordering a Nua Fertility product with us you warrant, represent and undertake that the personal information you provide is personal to you and does not belong to anyone else. You must notify us immediately if you know or suspect another person is using your or someone else’s details.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to the Site or the Social Media; any transmission is at your own risk. Once we have received your information, we will use reasonable endeavours to try to prevent unauthorised access.
Credit Card Details
All the customer information (including your name, email address, mailing address, credit card information and purchase history) is protected by using secure servers that encrypt the information you input before it is sent to us.
When you place an order with us, we protect your credit card information by using a secure server (SSL- secure socket layer-encryption, the Internet standard for secure transactions) for browsers that can accept it. SSL encrypts your ordering information, such as your name and credit card details so that they can’t be read in transit. The financial data is available only to the banks and credit card clearing services for the purpose of processing payments.
As an additional safety concern, please be assured that once the transaction is complete, your credit card details will not be stored on our database along with your other personal details
Disclosing Personal Information
We will endeavour to keep all personal information obtained from you safe and secure and we will not disclose such information to a third party unless we have received prior written consent from you and/or such disclosure is required by law. We will process all personal information in accordance with the Data Protection Acts.
The Site is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are under 13 do not use the Site or provide any information about yourself including without limitation your name, address, email address or any screen name or user name you may use. If we learn that we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe that we may have any information from or about a child under 13, please contact us at the address below.
We have no control over and therefore have no responsibility for the content and policies of other websites that you may access via links from this Website or otherwise.
Accessing Your Information
You may ask us whether we hold any personal information about you by writing to Nua Fertility Ireland Limited, Block B Newtown Business Park, Newtown Mount Kennedy, Co Wicklow A63XV26. All requests for information will be dealt with in accordance with the Data Protection Acts.
Changes to this Policy
This Policy is correct as at 5th February 2023. We reserve the right to change this Policy at any time.